In recent years, organizations have focused on the customer experience. A data-driven approach, customer journey mapping, and omnichannel experiences are all considered crucial steps to meeting customers’ needs and exceeding expectations. Meanwhile, less attention has been placed on elevating the experiences of the people behind those customer interactions—the employees. According to Gallup, only 32 percent of employees are engaged at work, yet companies with highly productive workforce outperform their peers by 147 percent in earnings per share.
In addition to mobile and SaaS solutions, leading companies are looking at newer technologies as they transform their workforce productivity. Voice-activated interfaces, the Internet of Things, augmented reality, wearable devices, and artificial intelligence/machine learning all have significant potential to optimize workers and create a more productive workforce, and safety. These technologies are becoming more commonplace in the enterprise as they represent more cost-effective digital transformation solutions than other highly publicized tech such as robotics.
Moreover, the integration of these technologies facilitates seamless communication and collaboration across different teams, breaking down silos and fostering a culture of innovation and agility. By harnessing the power of data analytics, companies can further tailor their strategies to meet the unique needs of their workforce, ensuring that each employee is equipped with the tools and resources necessary to thrive in a rapidly evolving digital environment. This strategic approach not only maximizes productivity but also enhances employee satisfaction and retention, proving that investing in cutting-edge technology is indispensable for achieving long-term business success.
Mission Data is passionate about helping clients navigate the future of work by finding practical solutions that create real business value. Whether your organization is developing a proof of concept or considering a system-wide upgrade, Mission Data can guide you toward greater efficiencies for years to come.
